QUIZ If you tell the customer that you have replied to the email, which of the following is correct?
- 1)I returned your e-mail.
- 2)I answered your e-mail.
Correct answer 2
When you say "I answered your email," use the word answer and say I answered your e-mail. Be aware that if you mistakenly say "I returned your e-mail.", It means "the mail was sent back (without reading)".
This is safe ♪ English for frequently used emails
Dear Ms. Judy Brown
My name is Mariko Kato in the Accounting department at XYZ Trading, and I'm writing on behalf of James Smith. ①
I'd like to thank you for all your help during the conference. ②
I think you sent an invoice, but I'm afraid my mail server was full and I didn't receive it. ③ I'm sorry to trouble you, but could I ask you to send the file again? ④
Please give my regards to everyone. ⑤ If anything is unclear, please don't hesitate to let me know. ⑥
We look forward to doing business with you again. ⑦
① My name is Mariko Kato from the XYZ Trade and Accounting Department. I am emailing on behalf of James Smith.
"My name is ... (name) in the ... (department) department at ... (company name)" is. Remember the word order. Also, "on behalf of ..." is on behalf of…. I'm writing on behalf of… to mean "I'm contacting you on your behalf."
② Thank you for your cooperation in the conference the other day.
"Thank you for your cooperation in ..." is I'd like to thank you for all your help during…. I'd like to thank you for all your help. It means "Thank you for everything" and "Thank you for everything".
③ It seems that you sent the invoice, but I could not receive it because the mail server was full.
By adding I'm afraid, the sentence will include the nuance of an apology saying "I'm sorry". I couldn't receive the email because of this mistake, so I'd like to be careful about how to convey it.
④ Sorry for your inconvenience, but could you please resend the file again?
"Sorry for your inconvenience" is I'm sorry to trouble you, but ... This trouble means "to bother" and "to bother". I'm sorry to trouble you is an expression that means "sorry for your inconvenience" or "sorry for the inconvenience".
⑤ Please give my best regards to everyone.
"Please give my regards to ..." is "Please give my regards to ...". regards means "regards" in the message.
⑥ If you have any questions, please feel free to contact us.
unclear means "unclear" and hesitate means "hesitate". If anything is unclear, please don't hesitate to let me know.
⑦ Thank you for your continued support.
Look forward to means "waiting for ...", but when you say this, the nuance becomes closer, "Thank you for your continued support."
Column Phrase and conclusion of business email
Here are some typical phrases from the phrases that correspond to "Dear Sir" and "Sama" in business emails, and the phrases that correspond to "Knowledge" and "Grass".
- If you do not know the gender or name of the person in charge
Dear Sir or Madam: To whom it may concern:
"Person in charge". Type a colon (:) at the end.
- If you know the gender of the person in charge, but you do not know the name
- Dear Sir: Male Dear Madam: Female
- If you know the name of the person in charge
Dear Mr. David Smith: Dear Mr. Smith:
Dear Ms. Judy Brown: Dear Ms. Brown:
Ms. is a title used for women regardless of whether they are married or unmarried. Mr. and Ms. are used with the full name or the last name.
Dear David, Dear Judy, It's a
little casual, but if you're interacting with it several times, your first name should be fine.
Kindest regards, Best regards,
Sincerely yours, Sincerely, Yours truly, In the conclusion, put a
comma at the back.
You can also try Best wishes, Yours, Regards, Thanks,
etc. if you have interacted with them several times.