Business English Email-Final / Conclusion


Learn about Conclusion and Closing in the general structure of business emails written in English.

The general structure of business emails written in English is Salutation, Greeting, Body, and Conclusion and Closing.

QUIZMr. Aoyama will write an email to ABC Corporation in English. This is the first time we have sent an e-mail to ABC Corporation, and we will send it to the e-mail address of the inquiry window posted on the homepage.
Which is the most appropriate final sentence / conclusion that leads to the above email (greetings, greetings, text)?

  • A.If you have any questions, please let me know.
    Thank you & best regards,
    Minami Aoyama
    Easy 123 English
  • B.Thanks.
  • C.I am looking forward to your reply.
    Thank you.
    Minami Aoyama
    Easy 123 English
  • D.Thank you.
    Best regards,
    Ms. Aoyama
    Easy 123 English

Correct answer C

This time, I will introduce Conclusion (final sentence: summary of the text) and Closing (conclusion: greeting of the conclusion).
In business emails, Conclusion usually uses "Thank you" to summarize the text, and Closing includes greetings corresponding to the compliment, your name / company name, and if necessary, contact information. Attach a signature.

In this option, in Conclusion, for the email requirement (request to send information about software and services), summarize with the content "We are waiting for a reply" and use "Thank you" to write the text. I'm tightening.
Closing uses "Sincerely," corresponding to the honorary "Dear" to describe the name and company name. "Sincerely," is a formal closing greeting that is often used in the business scene.

Explanation of other options

A: The summary "Please contact me if you have any questions" does not meet the requirements of the email.
Also, the combination of “Thank you” and “Best regards” and the use of the “&” symbol are not appropriate as they give a casual impression.

B: It's a casual expression, so it's not suitable for the business scene.

D: There is no problem with the conclusion, but I do not use “Ms.” or “Mr.” for my signature. Enter by first and last name.


Conclusion: Be sure to use “Thank you”. Polite and suitable for business.
Closing: Always use a comma at the end of the closing greeting.
Be sure to start a new line before the signature (name, company name, contact information), and write the name, company name, and contact information in that order.
If you want to clarify your gender with a name that is difficult to understand (Louis, Ray, etc.), you may add "Ms." or "Mr." after your name.

Jamie Miller (Mr.)
ABC Corporation

Let's Practice! Learn different Closing

Closing depends on the situation.
Please select the appropriate Closing from a to e when sending an email in each situation.

  • Closing of clever business emails sent to high-ranking people and important business partners
  • Closing casual emails to friends
  • Closing of emails sent to acquainted people or the person in charge of a business partner who has a close relationship to some extent
  • Closing when you wish for the success and euphoria of the other party
  • Closing of business emails sent to contact persons
  • a.Sincerely yours,
  • b.Sincerely,
  • c.Best regards,
  • d.Regards,
  • e.Best wishes,
1-a, 2-d, 3-c, 4-e, 5-b